Specialty Pharmacy FAQs

There are two ways to order a new prescription:

• Take your prescription to a local Albertsons Companies pharmacy for processing. The pharmacy team will coordinate the rest with our specialty pharmacy.
  
  
• General contact info:
  Albertsons Companies Specialty Care Coordination Center
  Phone:  877-466-8028
  Fax:  877-466-8040
  Emaiil:  specialtycare@albertsons.com
  Hours: Mon-Fri 7am-7pm MST
• For HIV, Hepatitis C, and Diabetes products, contact:
  MedCart Specialty Pharmacy
  32131 Industrial Road
  Livonia, MI 48150
  Phone: 877-770-4633
  Fax: 877-771-4633
  Email: MedCart.Specialty@albertsons.com

Please call your patient care coordinator when you notice you have five or less days of your medication remaining.

General contact info:

Albertsons Companies Specialty Care Coordination Center
Phone:  877-466-8028
Fax:  877-466-8040
Emaiil:  specialtycare@albertsons.com
Hours: Mon-Fri 7am-7pm MST

For HIV, Hepatitis C, and Diabetes products contact info:

MedCart Specialty Pharmacy
32131 Industrial Road
Livonia, MI 48150
Phone: 877-770-4633
Fax: 877-771-4633
Email: MedCart.Specialty@albertsons.com

Our care coordinators will investigate your insurance benefits and inform you if you qualify for any financial help. We will connect you to resources such as manufacturer programs or foundations that may apply to your medication or condition.

Yes.

We accept payments made by credit card, debit card, prepaid credit and debit cards, and checks.

We will work with you to deliver your medicine at a location that works for you, whether that is your home, your healthcare provider's office or your local pharmacy. Deliveries are available to all 50 states.

We value your feedback and continually strive to improve. You can let us know how we are doing by calling us at 877-466-8028. Comments are documented and investigated, and a resolution is communicated to you within 14 calendar days. Complaints may also be reported to our Specialty Pharmacy accrediting body by calling ACHC at 855-937-2242.

If you believe you are experiencing a medical emergency, call 9-1-1. You may speak to a pharmacist at any time by calling 877-466-8028. If you need help finding the phone number, address, or hours for your health care provider, you can call us and we will be happy to look that up for you. You can also find your prescriber’s address on your prescription label.

Yes, translator services are available. Simply let us know at 877-466-8028.

As a patient of PavilionsSpecialty Care services, you have the right to:

1. Be provided advanced notification about care and/or services to be provided, including information about the philosophy and characteristics of any patient management programs and any modifications to your care plan.
2. Be provided advanced notification, in both oral and written form, of the charges for any services including expected payment from third parties and any charges for which the patient will be responsible.
3. Be provided information regarding the scope of services provided, including the patient management program, and any limitations on those services. 
4. Speak to a pharmacist/s at any time regarding care.
5. Receive administrative information regarding changes in or termination of the patient management program you are participating in.
6. Decline participation, revoke consent or dis-enroll in any patient management program at any point in time. 
7. Identify the Care Coordinator and clinical Pharmacist responsible for your patient management program and to speak with the Director of Specialty Care if requested.
8. Actively participate in the development and periodic revision of your care plan.
9. Refuse care or treatment upon being informed of the consequences of refusing care or treatment.
10. Have one's property and person treated with respect, consideration, and recognition of patient dignity and individuality.
11. Voice grievances/complaints regarding treatment or care, lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal.
12. Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
13. Be free from mistreatment, neglect or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property.
14. Have confidentiality and privacy of all information contained in the patient record of Protected Health Information(PHI) in accordance with state and federal law.
15. Be advised on our policiesand procedures regarding the disclosure of policies, clinical records.
16. Receive appropriate care in accordance with prescriber orders that is free of any discrimination regardless of age, race, color, creed, religion, sex, national origin, sexual orientation, or handicap.
17. Be informed of any financial benefits to us when referred to another organization.

As a patient of Pavilions Specialty Care services, you have the responsibility to: 

1. Submit any forms that are necessary to participate in the patient management program, to the extent required by law.
2. Give accurate clinical and contact information and to notify the patient management program of changes in this information.
3. Notify your treating provider of your participation in the patient management program, if applicable.
4. Notify Pavilions Specialty Care of any concerns about the services provided, including reporting of adverse events or side effects you have experienced because of the medication managed through pavilions Specialty Care.